Limited Warranty

1-Year Limited Warranty

If a BYN container breaks during normal use within 1 year of delivery, we will replace it.

Who gives this warranty

BYN LLC, 1032 15th St. NW, Unit #295, Washington, DC 20005. This warranty applies to the original buyer of BYN products bought new from bringyournutrition.com or a BYN-authorized seller, for delivery in the United States.

What is covered

A container or lid that cracks, tears, splits, or otherwise breaks within 1 year of delivery while used as directed in our Care & Use guide:

  • storing food in the refrigerator, freezer, or pantry;
  • in the oven up to 425°F (218°C);
  • in the microwave;
  • in the dishwasher (top rack recommended);
  • in the freezer.

What we will do

We will send you a replacement of the same item, or an equivalent item if it is no longer available, at no cost, including shipping. This is a replacement-only warranty; we do not issue refunds under it. A replacement is covered for the rest of the original 1-year period.

What is not covered

  • Use above 425°F, or on a stovetop, open flame, grill, or under a broiler
  • Cuts, punctures, or tears from knives, sharp utensils, or abrasive tools
  • Staining, discoloration, or odor absorbed from food, which is normal for silicone and doesn't affect performance
  • Damage from misuse, accidents, pets, alterations, or not following the Care & Use guide
  • Normal wear and tear
  • Commercial or restaurant use
  • Products bought used, or from sellers we haven't authorized

How to make a claim

Email support@bringyournutrition.com with:

  1. your order number or proof of purchase;
  2. photos of the damage; and
  3. a short description of how the damage happened.

We may ask you to send back the damaged item, at our cost. We will respond within 5 business days.

Limits

This warranty is our only express warranty. Any implied warranties, including merchantability and fitness for a particular purpose, are limited to 1 year from delivery. We are not liable for incidental or consequential damages. Some states do not allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so these limits may not apply to you.

This warranty gives you specific legal rights. You may also have other rights, which vary by state.