Return & Refund Policy

You can return unused BYN products within 30 days of delivery for a refund.

What can be returned

Condition: Items must be in new condition: unused, clean, and in their original packaging. You may open the packaging to inspect them. Containers that have held food, or have been heated, frozen, or washed, can't be returned. If a product is defective, see our Limited Warranty instead.
Sets and bundles: Sets and bundles must be returned complete. We can't accept partial returns of a set or bundle.
Not returnable: Gift cards, and items marked final sale.

How to start a return

Email support@bringyournutrition.com within 30 days of delivery. Include your order number and the items you're returning.
We will reply with return instructions and the return address. Returns sent without our instructions may not be accepted.
Pack the items securely in their original packaging and ship them with a tracked service. You are responsible for the package until it reaches us.

Return shipping

You pay return shipping, unless the item arrived damaged, was defective, or we sent the wrong item. In those cases we will send you a prepaid label.

Refunds

We inspect returns within 5 business days of receiving them. If the return meets this policy, we refund the item price to your original payment method. Your bank may take 5–10 more business days to post it. Original shipping charges are not refunded unless we made an error.

If a return doesn't meet this policy, we will contact you. We may send it back at your cost or refund a partial amount.

If you used a promotion code, we refund the amount you actually paid. If returning items means your order no longer qualifies for free shipping or a promotion, we may deduct the original shipping cost or the promotion value from your refund.

Exchanges

You can exchange a set for a different color within 30 days of delivery if the items are unused, clean, and in their original packaging. Email us to start an exchange. Exchanges depend on stock. Exchanges for a different size or product are handled as a return and a new order.